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Privacy Policy

Last Updated: March 2026
 

Welcome to CozyFlowStudio. We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.cozyflowstudio.com) and purchase our home decor and self-care products, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
 

1. What Personal Information We Collect

To provide you with a seamless shopping experience, we collect information that identifies you as an individual. This may include:

  • Contact & Identity Details: Your name, billing address, shipping address, email address, and phone number.

  • Financial Information: Payment details (processed securely via our payment gateways; we do not store full credit card numbers on our servers).

  • Interaction Data: Information about how you navigate our site, including your IP address, browser type, device information, and cookies.

  • Communication Records: Any correspondence you have with our customer service team.

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2. How We Collect Your Information

We collect personal information in a few different ways:

  • Directly from you: When you place an order, create an account, sign up for our newsletter, or contact us.

  • Automatically: Through cookies and similar tracking technologies when you browse our website to help us improve your user experience.

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3. Why We Collect and How We Use Your Information

We use your personal information to ensure your CozyFlowStudio experience is smooth and secure. Specifically, we use it to:

  • Process and fulfill your orders (including shipping your home decor and beauty items).

  • Communicate with you about your order status, tracking, and customer support inquiries.

  • Send you marketing communications, such as new arrivals or styling tips (only if you have opted in). You can unsubscribe at any time by clicking the link at the bottom of our emails.

  • Improve our website, product offerings, and overall customer experience.

  • Prevent fraud and maintain the security of our store.

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4. Who We Share Your Information With

We do not sell your personal information to third parties. We only share your data with trusted service providers who help us run our business, including:

  • Shipping & Logistics: Delivery partners (e.g., Australia Post, couriers) to get your sanctuary essentials to your door.

  • Payment Processors: Secure gateways (e.g., Stripe, PayPal, etc.) to process your transactions safely.

  • Marketing & Analytics: Platforms that help us send emails or analyze our website traffic (e.g., Google Analytics, Mailchimp).

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5. Security of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Our store is hosted on a secure platform, and all transactions are encrypted using standard security protocols.

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6. Accessing and Correcting Your Information

Under the APPs, you have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate or out of date.

  • If you have an account with us, you can update your details directly by logging in.

  • Otherwise, you can contact us at the email below to request access or corrections.

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7. Privacy Complaints

If you believe we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details below. We will investigate your complaint and respond within a reasonable timeframe (usually 30 days).

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us on our Contact page.

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